Customer Service Contact
We're Here to Help
If you ever find in need of some extra assistance, you can contact our Customer Service Desk and one of our representatives will assist you with your questions.
Phone support
Our lines are available to our customers Monday-Friday from 9 a.m. to 6 p.m. CST or submit a question and we'll respond as quickly as possible.
For existing clients:
844.830.8267
For new clients:
855.829.9090
Email support
We also offer you the option to contact us via email. You can reach us at any time and one of our representatives will get back to you within 24 hrs.
Comments
8 comments
If you would like to call us you can at: 844-830-8267 or at 855-829-9090 Monday through Friday, 9am to 5pm CST.
do you actually intend to answer the phone or call back.
Kai
Where are my documents ? I thought i would be able to access them from my account
I have called and emailed for the last 22 days - no response. I have never had such poor customer service from IncFile - what is happening???
I have been a customer for over 6 years and refer you to our clients all the time - you are now making us look bad with such referrals.
Please answer your phones and/or reply to your emails..... I need your help and you are doing NOTHING.
I filed via IncFile and paid for 2-day expedited service. I have not heard from this company at all. NO ONE is answering phones - the phone system is a complete scam. You will be on hold and continue in a perpetual loop that directs you to email the company. I sent an email and received an automated response asking how their service was. NO ONE responded to my email and it's been over a week.
NEVER use this company. I am now stuck with IncFile as they have started the LLC formation process and I have no way of cancelling the order or reaching anyone. This company is a complete sham. I have no idea if/when I will receive any of my paperwork from them.
I will be filing a formal complaint with the Better Business Bureau. This company has engaged in false advertising. I recommend never utilizing their services.
I have been calling and emailing for 9 days and no one is responding. Is your company still in business? At least coming to this page I can see that I am not the only one you are ignoring.
Order placed 10/27/2020. Neither order nor payment received by Secretary of State. On 11/24/2020, confirmed with human being that nothing was received from IncFile. They also had no recent delays because of COVID (IncFile lie #1). They have no person or team that works with business that mail in orders (IncFile lie #2). They can process orders directly within 7 days via mail or 72 hours online. Completed my needs directly with the state. IncFile still trying to say the file was sent and paid for = no refund. A business cannot retain funds for services or actions never rendered, especially with a bogus 24 hr limit + $30 cancellation fee. It should not have taken this much action on a customer's part to get real answers. Customer service reps give scripted responses and take no ownership or accountability to rectify the problem. This is not how a reputable organization conducts business. Based on comments above, that seems to be the new company policy. Keep the money but pass the buck. DISGRACEFUL.
I have ordered with you with my initial order in June the Business Licenses and Permits and got charged for $ 99.
I have been waiting for this service for almost 3 weeks and not yet uploaded to my dashboard although I have been informed by your customer service it take 1 week minimum and 3 weeks maximum, needless to say your website mention it a service of 7 – 10 days only.
today I spoke to your customer service and she was answering me with anger and so tough, i am really so furestrated from her, you should educate them how to treat your clients.
we pay for service not for somebody to shout us !
i rate you poor service indeed
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