If you just placed a new order and you need to have that order on a HOLD for any changes, updates, or questions to be addressed then as long as the order is in Review status you can login and place the order on HOLD.
Login at www.incfile.com/dashboard and go to the "ORDER REVIEW"
In the Order Review, you will see a button you can click to place the order on HOLD. (Screenshot provided as a reference)
If your order is in Processing or Forwarded you will need to speak with an agent on the situation and you can call us at 855-829-9090 Mon-Fri from 9am to 5pm CST.